Frequently asked billing questions
When will I receive my invoice/receipt?
Your receipt is sent shortly after registration if you paid by credit card. A PDF receipt is sent to the billing contact the morning of the following business day. If you select to pay by check or wire, you will receive an unpaid invoice the morning of the following business day. Please note that if you register on a Friday or over a weekend, you will not receive your invoice or receipt until the following Monday. This also applies to registrations made on observed holidays. If you have not received your invoice within 48 hours—barring the previously listed circumstances—please reach out to our Customer Service Team by calling 202-220-0635 or by emailing sqfibilling@fmi.org.
How do I pay by credit card?
You can pay by credit card in one of three ways. Firstly, you will be given the option to enter your card information at the end of your registration. Secondly, you can call us at 202-220-0635 between 9 AM-5 PM EST and pay over the phone. Lastly, you can contact us at sqfibilling@fmi.org and ask for a secure pay link that will be sent to your e-mail.
Can you please provide SQFI's W9?
SQF only sends our banking information via encrypted email, and it is kept secure by our Accounting Department. To obtain that information, please send an email to accountsreceivable@fmi.org.
Do you accept e-checks as payments?
No, we do not accept e-checks as payment. Please pay by check, wire transfer, ACH, or credit card.
Did you receive my wire or check payment?
International wire payments sometimes take 24-48 hours to receive and are generally posted to the invoices within 24 hours of receipt. The process can take anywhere between 3-5 business days to complete, while check payments can take 7-10. If your payment was sent within that time frame and is still not showing on your registration, please email sqfibilling@fmi.com for confirmation.
I sent a wire/check payment, but my registration still shows “Payment Pending”?
As stated, wire and check payments can take some time to receive and process. To ensure there are no delays, please always include your invoice number on all wire and check payments so that our Accounting Department knows where to allocate the funds.
How do I set up a vendor for SQFI?
Please email accountsreceivable@fmi.org.
SQFI is here to help, if you have any additional questions, please contact us at info@sqfi.com or 202-220-0635.
Last Updated 02/06/2023